Posts Tagged ‘Effectiveness’

Why we prefer to do

On the Job experience. That’s often the starting point for many a successful career. It’s an ethos that has come back into vogue over recent years with Work Inspiration (for 14-17 year olds), Internships/Placements for Students and Apprenticeships instead of Uni. It’s all about the learning. In the working environment. Especially the apprenticeships route, learn while you earn is the phrase. Where you’re working for real, not just attending lectures with the odd practical thrown in for good measure.

Social media is exactly the same. You learn far more in the doing. It’s great to hear the case studies but at the end of the day they’re just overviews. No matter how detailed they might be. If you’re looking to community manage, or get involved in, social platforms and talent communities, the only way is to get your hands dirty.

You’ll soon see that the ‘rules’ that float around aren’t always the good advice that they seem. You know the ones. About timings. Scheduling (or not). Tweet 100 characters or less. Where to position a link in your update. Not flooding your account with job posts. Who you should or shouldn’t follow. What gets Likes. Update an average 4 times a day. More than 2 #Hashtags affects engagement.

Honestly, with all the accounts we’ve managed and been involved with over the years, every one of the ‘rules’ above (and more) have been blown away on different accounts and different audiences. That’s the key – the audience ‘tells’ you what they want. And as every business is unique, even in the same sector, what applies to one doesn’t mean it will work for another. One approach that’s successful for one facebook page, will fail on another. That’s what experience will tell you. That’s what your audiences will show you. You never hear failure admitted very often, if at all, in a conference case study. You wouldn’t expect to. (Although a #FAILconf, is an interesting idea…hmm.) It’s always success stories. That’s what everyone wants to hear. But the odd fail (or disappointment/surprise) is often much more enlightening. And the spur to keep looking at things differently.

The best content just happens

The most engaging content often comes from those unplanned moments. It’s not to be found on any daily/weekly/monthly schedule. It couldn’t be. Because sometimes sh*t happens. And when it does… well, look at the engagement that followed in just 9 minutes.

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That’s right. Over 500 Retweets. 20,000 likes on Instagram (plus over 1000 comments). That’s why Content planning should always be fluid because, like the Delevingner, you never know what’s going to happen next.

We love Oreos

Ooooh Oreo, we do more than like your Facebook page. It’s the ‘Ow-to for social brand ‘marketing’. It’s On brand. It’s ‘Own content’. It’s Oh-so consistent. It can Only be Oreo. And it’s an Ongoing demonstration of ‘Ow to keep developing a social strategy. Especially for those who think that any Old content is worth sharing. Oh well.

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It’s not what you look like

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During a Twitter conversation about candidates engaging on Social Media, through the #SRTech hashtag last week, the old ‘debate’ of People v Logos came up. To us, it’s one of those social media myths that are perpetuated by many of the SoMe Gurus out there. Those who think that the nature of social media means it should only be a ‘person’ representing the brand. Because people buy people and will only talk to people, engage with them, trust them – more than they would the ‘corporateness’ of a brand identity. Really?

Have you seen the engagement of Innocent on Twitter? Nando’s on Facebook? Remember 02 last year? They’re all social marketing examples but they all show how people buy logos. It’s no different in recruitment. We don’t see why people think it should be. Candidates buy brands. Want to work for them. They don’t want to work for the Recruiter in the avatar, they want to work for the brand – it’s culture, ethos and products.

It comes back to something more fundamental than looks. Behaviour. That’s how we approach all of the brands we work with. How the Twitter tweets. What the Facebook updates. The LinkedIn discussions. The Google+ hangouts. The way you engage with candidates. It’s what makes the Candidate Experience. And ultimately, determines how they view and engage with you as a potential employer.

What is important in engagement?

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Nowadays, engagement is the social recruiting flavour of the day. And so it should be. Getting people talking about you – and perhaps, more importantly to you – rather than just following and liking. But how key is it? There are still plenty of discussions around today focusing on involving not broadcasting. It’s a topic that’s been doing the rounds for a good couple of years or so. (In fact, we first touched upon it 2 years ago with ‘It’s okay if no-one Likes your social recruiting’.)

After all this time, and all the developments there have been, our view on this hasn’t really changed. There will always be Lurkers. Come on, who out there ‘watches’ certain accounts but doesn’t get ‘involved’ with them? We all have, haven’t we? And we’re all part of this social media world as a profession not just using it for fun. It can be a matter of time. Confidence. Interest. Whatever. So, Lurkers don’t Engage. They won’t Like. ReTweet. Or +1. They might Follow. But, one thing they will do is Apply.

Just like on a Twitter chat, a core audience will take part in engaging with your Twitter account or Facebook page but there will be many more ‘listening’ from afar. There in the background. Taking notice. Being persuaded. Clicking links. Who’s to say they’re not right for your business/organisation/role?

That’s why, in this new era of Big Data, of all the figures bandied around – Followers, Likes, Shares, Talking About, even Click-Thrus – the most important one is number of applications. It’s great to have real engagement but without any ‘action’, it’s just all talk.

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