Archive for Effectiveness

Why we prefer to do

On the Job experience. That’s often the starting point for many a successful career. It’s an ethos that has come back into vogue over recent years with Work Inspiration (for 14-17 year olds), Internships/Placements for Students and Apprenticeships instead of Uni. It’s all about the learning. In the working environment. Especially the apprenticeships route, learn while you earn is the phrase. Where you’re working for real, not just attending lectures with the odd practical thrown in for good measure.

Social media is exactly the same. You learn far more in the doing. It’s great to hear the case studies but at the end of the day they’re just overviews. No matter how detailed they might be. If you’re looking to community manage, or get involved in, social platforms and talent communities, the only way is to get your hands dirty.

You’ll soon see that the ‘rules’ that float around aren’t always the good advice that they seem. You know the ones. About timings. Scheduling (or not). Tweet 100 characters or less. Where to position a link in your update. Not flooding your account with job posts. Who you should or shouldn’t follow. What gets Likes. Update an average 4 times a day. More than 2 #Hashtags affects engagement.

Honestly, with all the accounts we’ve managed and been involved with over the years, every one of the ‘rules’ above (and more) have been blown away on different accounts and different audiences. That’s the key – the audience ‘tells’ you what they want. And as every business is unique, even in the same sector, what applies to one doesn’t mean it will work for another. One approach that’s successful for one facebook page, will fail on another. That’s what experience will tell you. That’s what your audiences will show you. You never hear failure admitted very often, if at all, in a conference case study. You wouldn’t expect to. (Although a #FAILconf, is an interesting idea…hmm.) It’s always success stories. That’s what everyone wants to hear. But the odd fail (or disappointment/surprise) is often much more enlightening. And the spur to keep looking at things differently.

The best content just happens

The most engaging content often comes from those unplanned moments. It’s not to be found on any daily/weekly/monthly schedule. It couldn’t be. Because sometimes sh*t happens. And when it does… well, look at the engagement that followed in just 9 minutes.

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That’s right. Over 500 Retweets. 20,000 likes on Instagram (plus over 1000 comments). That’s why Content planning should always be fluid because, like the Delevingner, you never know what’s going to happen next.

What is important in engagement?

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Nowadays, engagement is the social recruiting flavour of the day. And so it should be. Getting people talking about you – and perhaps, more importantly to you – rather than just following and liking. But how key is it? There are still plenty of discussions around today focusing on involving not broadcasting. It’s a topic that’s been doing the rounds for a good couple of years or so. (In fact, we first touched upon it 2 years ago with ‘It’s okay if no-one Likes your social recruiting’.)

After all this time, and all the developments there have been, our view on this hasn’t really changed. There will always be Lurkers. Come on, who out there ‘watches’ certain accounts but doesn’t get ‘involved’ with them? We all have, haven’t we? And we’re all part of this social media world as a profession not just using it for fun. It can be a matter of time. Confidence. Interest. Whatever. So, Lurkers don’t Engage. They won’t Like. ReTweet. Or +1. They might Follow. But, one thing they will do is Apply.

Just like on a Twitter chat, a core audience will take part in engaging with your Twitter account or Facebook page but there will be many more ‘listening’ from afar. There in the background. Taking notice. Being persuaded. Clicking links. Who’s to say they’re not right for your business/organisation/role?

That’s why, in this new era of Big Data, of all the figures bandied around – Followers, Likes, Shares, Talking About, even Click-Thrus – the most important one is number of applications. It’s great to have real engagement but without any ‘action’, it’s just all talk.

It’s all about the candidate engagement… now and for the future

Candidate Engagement. It’s vital these days. It’s the key to employer loyalty. It seems to be the buzz of 2013. But hasn’t it always been? It’s not all about the attraction – it should carry on throughout the whole ‘recruitment’ process and beyond.

For schemes, like ITV Work Inspiration, the importance is even more so. They are the future of the business (and the industry). With a process from attraction to actual experience taking around 10 months – that’s a big challenge to keep the engagement alive.

So rather than us blathering on about it. We’re going to leave it to some of the engaged candidates to show how powerful it can be. After all, if picture is worth a thousand words, here’s around 20,000 words of screenshots:

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@ITVinspiration has been shortlisted at the RADS 2013 for the Emerging Talent Campaign. Will it follow in the footsteps of ITV Experience which won the inaugural award in this category last year? We’ll find out on Thursday. Fingers crossed.

It’s all about the Candidate Engagement… through Social TV

It’s difficult recruiting good chefs. It’s even harder to find excellent chefs who are prepared to be Chef Tutors at a Cookery School – even one based in the kitchen of the two Michelin Star restaurant at Le Manoir aux Quat’Saisons, surprisingly enough. So much so, that after 18 months searching, using trade websites et al – a completely different approach was needed.

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The solution was a microsite selling this unique opportunity. That’s normal enough. The use of a LinkedIn group to encourage informed debate and interest. For many, that would be quite innovative. But who would have considered the use of Social TV for such a niché target audience? Exactly.

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Now, as am sure everyone knows, Le Manoir aux Quat’Saisons is the brainchild and passion of Raymond Blanc. Not only a celebrated chef but a highly regarded TV chef, whose programmes inspire working chefs as much as the public at large. They love watching for hints, tips and inspiration. And chefs, as we know, are more visual than word lead. They like to experience first hand. Quickly. Efficiently.

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So, with dual screening becoming popular – this is almost 12 months ago, we’re talking about here – and a growing use of social media channels by the target audience – the newest BBC2 series by RB, The Very Hungry Frenchman, seemed to be the perfect vehicle to see what Social TV recruiting could achieve.

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We know it needed more than just a series of Job Tweets during the broadcast. So, @RBCookeryTutors the special created Twitter account, did more than that. It became the social media commentator of the TV programme. Live tweeting throughout the programme. Commenting about the on-screen events. Mention how inspiring it must be to work with RB. Chatting to viewers. Encouraging hashtag trending. Talking about the similarity of learning about French cuisine and teaching in a Cookery School. It engaged people. For the whole hour every Wednesday between 8-9pm for 5 weeks.

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And every evening we did that, we received questions, comments and direct messages from Chefs interested in  the opportunity at the Cookery School. In fact, one of the ideal chefs discovered by this approach, direct messaged 5 minutes after the first programme had finished. Ohh la la.

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@RBCookeryTutors has been shortlisted, alongside our work with @EAT_careers, for the Best Use of Social Media at the RADs 2013. We were so pleased by the results when it happened, so we’re hoping for a good result on Thursday night.

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